You may cancel your order within 1 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

If your order has already shipped we are unable to modify your order. If your order hasn’t shipped please email cs@cutestone.com asap.  If we are able to get it on time we would be happy to help. Please include your order number and the modification you would like to make. 

Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.

We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 48 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here cs@cutestone.com.

To return your product, you should email us at cs@cutestone.com.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.